Returns & Exchanges
At CHO, we want you to be completely satisfied with your premium fashion purchase. If your order isn't quite right, you can return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing